Acting as a first point of contact: dealing with correspondence and phone calls.
To ensure the day-to-day operations of IT Service Helpdesk & Customer Services.
To provide customer service to brokers, service information, resolving problems, attend to enquiries.
Routinely examine, monitor for defects / downtimes.
Coordinate with other departments for resolving customer’s complaints and fulfilling their requests.
Required to take down the requests received for activation/ deactivation of any service from the clients and forward the same to the team handling this activity.
Understanding of the trading and IT industry, including knowledge of financial and trading market.
Proficiency in relevant software and platforms used in trading and IT, such as trading platforms, data analysis tools, CRM systems, and customer support software.
Strong communication skills, both verbal and written, to effectively interact with customers and colleagues.
Ability to empathize with customers' needs and provide solutions that meet their requirements.
Problem-solving skills to address customer issues efficiently and effectively.
Requirements :
Diploma/Degree in Information Technology or in a relevant field such as computer science, information technology, business administration, or finance.
At least 2 years’ experience in related Trading & IT Industry.
Previous experience in customer service, technical support, or a related field is often preferred, especially in roles requiring direct interaction with customers.
Able to multi-task efficiently and able to remain calm under stress.
Good communication and customer service skills and the ability to work in a collaborative team.
Knowledge in securities and trading or financial preferred.
Ability to multitask and prioritize tasks to ensure timely resolution of customer inquiries and issues.
Proficient in English, ability to speak in Bahasa Malaysia and Chinese would be beneficial.
